Set up the latest version of Custobar.js site tracking

Written by Custobar | Feb 5, 2025 2:22:50 PM

Are you looking into how to integrate your sites with Custobar to track customer activity and enable adding forms and call-to-actions to your web stores? This guide helps you to take the newest version of Custobar.js site tracking into use.

Are you a customer of Custobar rather than a partner? If you say yes, please contact support@custobar.com, and we will help you set this up!

Two different versions are in use

Currently, two different versions of the Custobar.js site tracking script are being used in Custobar. This guide refers to the newest version of site tracking, which you can find in Custobar from Campaigns - Sites by the end of February 2025. Please get in touch with support for faster access.

What is new?

The most significant change is that Custobar's site tracking is now easier than ever to enable. Custobar's customers are responsible only for inserting the tracking code into the head of their website. Custobar's Customer Success team or customer's partner can take care of the configuration on the customer's behalf within Custobar. Of course, this option is available for the customers themselves as well.

Installing the tracking script

In Custobar, go to Campaigns - Sites.
On the Sites page, you can see the "Add new tracked site" button; start by pressing that.
To get the ball rolling, you only need to add the URL of the site to the domain field and then click on "Save" at the top of the page.
After saving, you will see a small pop-up window where the script is visible. You should send the script to the customer and have them place it in their site's <head> section or install it in GTM as a Custom HTML Tag or in the head section of the page.
Once installed, you can configure in Custobar what field to use for the Product ID, Customer ID, etc.

Configuring the tracking script

Further instructions are coming soon. For now, please get in touch with support@custobar.com.

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